Klarstein.com

In line with the Australia Cyber Security Act 2024 and the Australia Cyber Security (Security Standards for Smart Devices) Rules 2025, we provide a clear process for reporting security vulnerabilities in our products.

These regulations ensure that all smart and connectable products meet essential security standards, including:

• No default passwords that are easily guessable or reused across devices,
• A clear point of contact for reporting vulnerabilities,
• Transparency on security update support duration,
• Timely handling and disclosure of vulnerabilities.

How to Report a Security Vulnerability

If you believe you have identified a security vulnerability in one of our products or services, we ask you to report it directly to us so we can investigate and resolve it appropriately. Please use the following process:

Contact us at: [email protected]

Include:

• A detailed description of the suspected vulnerability,
• The affected product(s), version(s),
• Steps to reproduce the issue, if known,
• Any supporting materials such as screenshots or logs.

We ask that all individuals who report vulnerabilities follow these guidelines:

• Do not publicly or to third parties disclose the vulnerability before we have had an opportunity to verify and resolve it.
• Do not exploit, modify, or destroy any data that is not your own.
• Respect privacy and comply with data protection laws.

We are committed to:

• Acknowledging your report within 7 working days;
• Providing regular updates on our assessment and remediation timeline;
• Informing on the outcome of the assessment;
• If applicable, informing when the issue is resolved.

The following table provides an overview of the initial support periods for each product, listed by item number. The support period represents the guaranteed duration during which the product will receive security updates, patches, and other necessary support in line with the Australia Cyber Security Act 2024 and the Australia Cyber Security (Security Standards for Smart Devices) Rules 2025 requirements.

ITEM NUMBER	INITIAL SUPPORT PERIOD	INITIAL SUPPORT PERIOD END DATE (DD/MM/YYYY)
10049174	5 years	30/09/2031
10049175	5 years	30/09/2031
10049176	5 years	30/09/2031
10049181	5 years	30/09/2031